Frequently Asked Questions
Everything you need to know about Bdellium Tools and your order.
What is the difference between the Golden Triangle and Maestro series?
The Golden Triangle features ergonomic triangular handles for better control, while the Maestro series is our professional-grade line featuring nickel-plated brass ferrules and premium synthetic or natural hair blends.
Are Bdellium Tools products cruelty-free?
Yes, we are committed to being 100% cruelty-free. We also offer a wide range of fully vegan brushes, including our popular Bambu and SFX series.
How should I clean and maintain my makeup brushes?
We recommend cleaning your brushes weekly using a mild brush cleanser or gentle soap. Reshape the bristles while damp and lay them flat to dry to prevent water from damaging the wooden handle.
When will my order ship and how long does delivery take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy?
We accept returns for unused and unopened products within 30 days of purchase. Please contact our support team to initiate a return authorization.
Do you offer professional discounts for makeup artists?
Yes, we offer a Pro Program for certified industry professionals. You can apply through our website by submitting your credentials to receive exclusive discounts.